Frequently Asked Questions - FAQ

What payment methods do you accept?

We accept payments via VISA, MasterCard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay or Google Pay.

Do you offer international shipping?

Yes, we do! Please visit the Shipping and Delivery page for more information.

How long does it take to receive my order?

Unless stated otherwise due to extraordinary conditions, your product should arrive between 4-15 days, based on your location. Please visit the Shipping and Delivery page for more information.

Can I track my order's shipping progress?

Of course! (in most cases) The tracking number will be sent to you after the products have been shipped. Please visit the Shipping and Delivery page for more information.

How can I contact you?

Please feel free to write us on any of our social media sites or use our contact form on the website. We will get back to you as soon as we can.

What if I receive a damaged or defective item?

About damaged or defective items, please see the Returns and Exchanges page.

Can I cancel or change my order after it's been placed?

After placing an order, you have 24 hours to cancel it. As each product is made on order, please contact us as soon a possible to cancel the order.